Experience

Digital & Industry Strategist, Client Strategy

Ricoh USA, Inc. | Sep 2014 – Present (8 yrs 11 mos)

Over the course of my tenure at Ricoh, I was asked to perform multiple roles that ranged from running a Design Organization to spearheading new initiatives such as the development of Digital Transformation consultants. I also created Technology Consultants, drove Ideations and client engagement strategies, and improved sales approaches and engagement strategies that resulted in improvements in sales. As the Transformation Strategist, I worked closely with senior leadership to develop and execute comprehensive transformation plans. 

Some key achievements include: 

• Leading the implementation of agile methodologies across departments, which resulted in a 60% increase in productivity. 

• Increasing revenue production by 45% year over year in multiple roles. 

• Designing and executing digital transformation initiatives that enhanced customer experience and increased customer retention by 80%. 

• Developing training programs and coaching teams on effective storytelling techniques to drive engagement and alignment.

Chief Operating Officer / Chief Information Officer

Oct 2009 – Sep 2014 (5 yrs)

I spearheaded transformative initiatives in this role that drove organizational growth and improved operational efficiency. 

Some key achievements include: 

• Implemented a strategic vision that resulted in a 32% increase in revenue within the first year.

• Led cross-functional teams to successfully launch innovative products that captured 28% market share.

• Developed and executed change management strategies to drive adoption of new technologies and processes.

Additionally, I prioritized problem-solving and Agile Development, fostering a culture of innovation, creativity, and cutting-edge service. The organization underwent a transformation, becoming a modern workplace that drove change for clients.

Director of Information Technology

Heritage Christian School | Apr 2007 – Jul 2009 (2 yrs 4 mos)

As a crucial part of the School’s Executive Administrative team, I provided exemplary executive leadership to instigate transformational change across the entire school district. Our initiatives led to an increase in enrollment and an enhancement of campus culture.

Some key achievements include: 

• By combining strategic vision with technical expertise, I spearheaded improvements in the School’s technology systems and operations. This resulted in optimal performance and seamless functionality. 

• I also implemented key strategies concerning campus design and infrastructure. These transformative measures culminated in increased enrollment, significant cost savings, and considerable improvement in classroom education.